Return & Refund Policy
We’re committed to 100% customer satisfaction! We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there could be a possibility that:
1. The items may be damaged during transit.
2. There might be a manufacturing defect.
3. An incorrect or incomplete order is delivered to you.
If you’re facing any issues with your order, you can request a return or replacement within 10 days from the date of delivery. Simply email us at info@allwellformulations.in with images of the product, order number, and your invoice.
Replacement
We provide replacements when your order is damaged, defective, incomplete, or incorrect. All you have to do is email us at info@allwellformulations.in with your replacement request and order number!
As soon as the complaint is validated by our Customer Service team, we will arrange for a pick-up of the existing order, and simultaneously prepare for the dispatch of the replacement product.
Replacements are subject to the availability of stock, so if a replacement product is not available, we will refund you the full amount. Additionally, during certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply, so do check with us beforehand.
Cancellations
You can cancel your order anytime by emailing us at info@allwellformulations.in before the order is dispatched. Once dispatched, orders are not eligible for cancellation.
After an order cancellation, your payment will be refunded to the original mode of payment within 5–7 days. Read on to learn more about the cancellation process.
RETURNS
Can I return my order?
Yes, you can. We offer a 10-day return policy, no matter what your concern is. Maybe you didn’t like the flavour of your product or maybe you simply changed your mind. Either way, we understand! If you’re unhappy with your order, simply email us your order number within 10 days of receipt at info@allwellformulations.in.
What if I have ordered multiple items and only wish to return a few?
A return can be created for the individual items you wish to return. However, when returning any product, ensure that it contains all components and complimentary gifts that came along with it. All free gifts are included as a part of the item order and need to be returned with the originally delivered product. Note: you do not have to pay any shipping cost!
How do I return or replace an item in my order?
It’s really simple – email our Customer Support team at info@allwellformulations.in within 10 days of receiving your order. Make sure you include your order ID details and your request to return/replace/refund your order. Do attach an image of the product and your invoice for our reference, too.
That’s all! We’ll pick up the products within 2–4 business days. Replacements are subject to the availability of stock, so if a replacement product is not available, we will refund you the full amount. Additionally, during certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply, so do check with us beforehand.
What if I have received a damaged or incorrect product?
We’re super sorry about that! If you’ve received damaged or defective product, or an incorrect item that you never ordered, follow the following process:
Step 1: Email our Customer Support team at info@allwellformulations.in within 10 days of receiving your order.
Step 2: Provide us with your order ID and your request to return/replace/refund the defective or wrong items in your order. Do share an image of the product and the invoice for our reference.
Voila! All done. We’ll pick up the products within 2–4 business days. We can initiate the refund or replacement process when the products are received by us in their original packaging with their seals, labels and barcodes intact.
Will I be refunded for my returned order? How long does this take?
Yes, we refund all returned orders. We process your refund after your products are received and verified at our warehouse.
For payments made through a credit or debit card, or via net banking, the refund will be processed to the same account from which the payment was made. For cash on delivery transactions, we will initiate a bank transfer of the refund amount against the billing details shared by you.
The refund always occurs within 7–14 business days of us receiving back the products. It may take 2–3 additional business days for the amount to reflect in your account.
When can I cancel an order?
You can cancel your order anytime by emailing us at info@allwellformulations.in before the order is dispatched. Once dispatched, orders are not eligible for cancellation.
After an order cancellation, your payment will be refunded to the original mode of payment within 5–7 days.
How will I be refunded for a canceled order?
If you cancel your order before shipment, your refund is processed within 7–14 business days from us receiving the cancellation request. It may take 2–3 additional business days for the amount to reflect in your account.
If you cancel after your shipment has been dispatched, your refund is processed only after your products have been received and verified at our warehouse.
For payments made through a credit or debit card, or via net banking, the refund will be processed to the same account from which the payment was made.
When can I replace a product?
We provide replacements when your order is damaged, defective, incomplete, or incorrect. All you have to do is email us at info@allwellformulations.in with your replacement request and order number!
As soon as the complaint is validated by our Customer Service team, we will arrange for a pick-up of the existing order, and simultaneously prepare for the dispatch of the replacement product.
Shipping Policy
All shipping charges are provided at the time of check-out, and you will be given an update before making your payment.
We generally ship orders within 2 business days (excluding Saturdays, Sundays, and holidays). After your order is dispatched, you will receive an email with your tracking details.
The estimated delivery time may vary from state to state. Product delivery may get delayed due to reasons relating to logistics issues.
Orders placed during our sales may be delayed in their dispatch due to the high volume of orders received by us. However, we always aim to dispatch all orders within 5–7 days.